As all our products are customized & made to order, we have to review each case separately for return & refund. On receiving the product you have a 48-hour window to contact us if there is an issue with your order. After 48-hours (2 days) all sales are marked final and no case can be opened.
The following are the only cases we accept returns/refunds:
1. Item was damaged on arrival to the buyer's location.
2. Item has a prior defect
3. Wrong item was shipped to the buyer.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@walljournals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Issues on Zoom level and Map pan editing. Also, delivery time is excessive.
Didn't provide custom zoom level on the map. Had to adjust with pre-defined zoom levels. I lose the required detailing of streets due to this. Also, the process of mock up took 3 days, and then 4-5 days for delivery.
The product looked good and unique. Very thoughtful choice for gifting purpose.
As someone who holds a special place in my heart for my hometown, I was thrilled to come across this photoframe featuring a picture of its map. It's a charming piece that not only adds a touch of personality to my living space, but also serves as a constant reminder of my roots and the fond memories I've made over the years.
The ordering and design confirmation process was seamless, so was delivery. The product is top notch, and finishing is very good. I would highly rate the quality. The product itself is pretty innovative and adds that little quirk to the corner! Would love to order something soon!
Issues on Zoom level and Map pan editing. Also, delivery time is excessive.
Didn't provide custom zoom level on the map. Had to adjust with pre-defined zoom levels. I lose the required detailing of streets due to this. Also, the process of mock up took 3 days, and then 4-5 days for delivery.
The product looked good and unique. Very thoughtful choice for gifting purpose.
