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FAQ Corner

Have questions? We have answers.

Can I make a map of any location in the World?

Yes! Our street map prints are not limited to one place or
country. We can personalize them for any locality, area or city in the
World*

* The only exception to this is Korea, as their laws prohibit sharing their map data with Opensource-contributors™.

How long will it take to recieve my mock-up for approval?

It generally takes us 24-36 hours to create every mock-up and share the same via. Whatsapp

What if I don't like my mockup?

If you are unhappy with your mockup, we can go ahead and cancel your order and issue a full refund back to your source account.

How many revisions can I make?

You can make as many revisions you like but each change will take 18-24 business hours to make

How do I quicken the process?

While placing the order give us exact directions on how you would like for your map to look like by giving the

a) Exact location or address you would like to be centered in the map

b) Any additional information can be added in detail via. The checkout notes

c) If you would like to ask further questions, please reach out to us
and information or directions for your order.

Where do you ship to?

We ship to most locations in India, you can enter your pin code on checkout to see if we deliver to you

How long will it take to ship my order?

*Please note the below timelines are only once the mockup we shared with you is confirmed from your end.

PROCESSING TIMES -

Unframed / Rolled Art Ships Within 2 - 3 Days

Gallery Wrap & Framed Art Ships Within 3 - 4 Days

SHIPPING TIMES:

Shipping Times can be anywhere between 3 - 6 Days after processing your order.

How do you pack the art?

Our Unframed / Rolled art is first rolled between two sheets of protective art tissue paper and then covered in butter paper. Finally the art is rolled into our branded mailer tubes.

Framed Art:

Our framed art is first wrapped in in a protective film and then
covered in multiple layers of bubble wrap. Finally the art is placed in a flat corrugated box filled with protective filling to avoid movement during shipment. 

Payment

Currently you can securely checkout of out website using Debit/Credit Card, Net-banking, UPI & Wallets.

If your payment is not going through, Not to worry, sometimes due to the bank servers being down there might be some issues in payment. Contact us and we will do our best to resolve the issue ASAP. (Whatsapp @ +91-9363114763)

How do I track my order?

If you have not received the email with your tracking information, do reach out to us on Whatsapp at +91-9363114763

Can I cancel or change my order?

Each art is made to order. What that means is only when an
order is placed do we start working on printing, framing and packaging it. Hence, because of this we do not accept cancellations of orders once it has gone into production.

But we do accept cancellations before it goes into production (Usually 12 hours after the order is placed)

Email : hello@walljournals.com

Whatsapp : +91- 9363114763

Do you accept returns?

Please refer the answer above for reasons as to why we Cannot accept returns and exchanges.

Can I exchange or return a product?

A lot of care and strenuous checking goes into each order. But due to circumstances out of our control sometimes the order gets damaged during shipping.

If you have received a wrong/defective product then please contact us within 48 hours of you receiving the product.

Please submit all tickets via. Call/Message/Email

i) Whatsapp us at +91-9363114763

ii) Email us at hello@walljournals.com

- For the return to be authorized, the order should be in the same
condition as when you received it including the original packaging. 

- When sending us communication about the return please include the below information 

  • Subject Title - Return / exchange
  • Reason for return 
  • Order Number & date of receiving the order. 
  • Please include any photo documentation with your request as visual aid to back up your claim. 

Please note that we accept returns within 48 hours of you receiving your order. After 48 hours we will be unable to process your request for
return. 

We will accept returns/exchanges only
if you have received the wrong product or if there is a defect in the quality of your product. 

Once you have returned the item back to us we will refund the money of the product you paid.